Store policies

Returns & credits

No cash refunds

Items may be exchanged for store credit within 14 days. To obtain store credit merchandise must be returned within 14 days, in original condition with tags attached.

Clearance and markdown merchandise may not be returned or exchanged

Store credit is valid for 12 months

Special orders and altered merchandise may not be returned or exchanged


Online shopping

Our online store accepts VISA and MASTERCARD as payment options. Please contact us if you have any other questions regarding payment.

For purchases made via our online store, returned items must be received within 18 days from the date the item was shipped to you from Suneri. You are responsible for any shipping costs.  To avoid shipping costs, you may bring the item to our store.  In the event that you need to return an item by mail, please contact us for additional return instructions.

For items purchased through our online store, we normally ship in-stock items within 1-3 business days from the time your payment is received.  Domestic orders are usually shipped via UPS Ground and actual delivery time will vary according to your UPS Zone.  (In most cases shipping averages 5-7 business days.)   For faster shipping, you can also choose USPS 3 Day Select.  Please contact us if you have any other questions regarding shipping.


Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer.


Any item that is "out of stock" will be back-ordered and will be shipped immediately upon completion.  If an ordered item is unavailable, e.g., no longer being produced, you will receive a full refund.


If for any reason the item(s) that you receive are damaged, please contact us as soon as you find any defect and we will replace it as soon as possible.